Shipping, Returns & Refunds
Find information about shipping rates, order processing, returns, exchanges, and refunds at Carol & Company. Whether you're planning a purchase or need help with an existing order, everything you need is outlined below.
- Order Processing
- Generally 2 Business Days
- Standard Returns
- 30 Days From Receipt
- Holiday Gift Returns
- Through January 31
Most orders ship within two business days, excluding backordered items.
Eligible new and unused items may be exchanged or returned for a refund.
An extended return window applies to gifts purchased for the holidays.
Shipping & Delivery
Shipping charges depend on your order and destination. Here's what to expect when ordering from Carol & Company.
U.S. Shipping Rates
Shipping on home decor is calculated by weight at checkout. Additional shipping charges may apply for heavier items.
Shipping prices shown on our website apply to the continental United States only.
Processing & Delivery Time
Orders generally ship within two business days. If an item is backordered, we will notify you.
Orders placed during the holiday season may take longer to ship or arrive. Processing time is separate from the time a carrier needs to deliver your package.
Shipping to Canada
Canadian orders ship via Canadian Priority Mail. Please call 847-527-8880 for your shipping rate.
If you prefer FedEx shipping, please contact us for a quote.
Other International Destinations
For shipping to countries outside the United States and Canada, please contact our team to discuss available options and obtain a shipping quote.
International customers are responsible for any customs fees charged by their country. Carol & Company is not responsible for those fees.
Returns, Exchanges & Refunds
We accept returns and exchanges of eligible merchandise within 30 days of receipt, subject to the conditions below.
Eligible Returns
If you're unsatisfied with your purchase, eligible items may be exchanged or returned for a refund within 30 days of receipt.
To qualify for a return, merchandise must meet these requirements:
- Items must be new and unused.
- Items must be unworn and unaltered.
- The original manufacturer tag must still be attached.
- A Return Authorization number is required before sending merchandise back.
Holiday Gift Returns
Gifts purchased for the holidays may be returned through January 31.
Damaged or Incorrect Items
If your order arrives damaged or we have shipped an incorrect item, please contact Customer Support immediately.
Items that are defective upon receipt will be replaced.
Refund Processing
Returned merchandise is inspected upon receipt. Refunds are issued after the items have been reviewed and confirmed to meet our return requirements.
How to Return an Item
Start your return through your Carol & Company customer account. Please obtain authorization before mailing any merchandise.
A Return Authorization number is required before returning any item. Please complete the process below and include your authorization number with your package.
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Sign In to Your Account
Log in to your Carol & Company account and open the My Account section.
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Find Your Order
Locate the order in your order history and follow the online instructions to request your return.
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Obtain Your Authorization
Once your return request has been submitted, you will receive a Return Authorization number. Include it with your return.
Where to Send Your Return
After receiving your Return Authorization number, send your eligible merchandise to the address below. Include the authorization number with your package.
Carol & Company 22102 North Pepper RoadLake Barrington, IL 60010
Need Help With an Order?
For questions about shipping, return authorization, refunds, international shipping quotes, or an existing order, our customer service team is here to help.